407 W. Oak St.
Kissimmee, FL 34741
Phone: (407) 201-4348
Fax: (407) 201-4737
Patient Bill of Rights & Responsibilities
Being part of the family at Phamily Pharmacy, you have the right to:
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Be given appropriate and professional pharmacy services without discrimination against your race, gender, national origin, religion, color, sexual orientation, handicap or age.
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Speak with a pharmacist about any questions or concerns about your medications.
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Be given the name of the pharmacist-in-charge (manager), and any other staff at the pharmacy.
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Transfer his/her medication to another pharmacy.
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Ask for help in finding and transferring the pharmacy services you need.
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Within the law, to personal and informational privacy, as manifested by the following rights:
To refuse to talk with or see anyone not officially connected with Phamily Pharmacy
To wear appropriate personal clothing and religious or other symbolic items in Phamily Pharmacy -
Be given by Phamily Pharmacy information concerning diagnosis, planned course of treatment, alternatives, risks, and prognosis.
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Assure that the financial obligations of his/her health care are fulfilled as promptly as possible.
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Refuse prescriptions, and to be informed of the medical consequences of his/her actions.
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Know how we handle complaints.
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Obtain prescription history, including all dates of prescriptions filled at Phamily Pharmacy.
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Get full explanations of the total bill for the services and the products you have received.
Being part of the family at Phamily Pharmacy, you have the responsibility to:
​• Give correct and complete information about your health, medications, allergies
• Notify the pharmacy of any changes.
• Notify us of any problems, concerns or dissatisfaction with our services.
• Notify us of any changes that may need to be made prior to a scheduled delivery.
• Complete and return any required forms.
• Ask for more information about anything you do not understand.
• Participate in the care you get from doctors and pharmacies.
• Pay for the services and care received.